Information is power! Power to make accurate, quick, educated, management decisions for the future direction
of the Tampa Housing Authority, and its entities, in a professional manner.
Our enterprise management systems are a cost-effective, investment management, asset management and property
management software solutions.
Yardi is in use by more than 15,000 businesses, corporations and government agencies, representing more than
5 billion square feet of commercial space and 5 million residential units globally.
Managing a wide-ranging portfolio that includes public housing, mixed income, and tax credit properties requires
tight control of expenditures and up-to-the-minute financial information. It also requires keeping track of
contractors and buildings spread over a wide area. Our answer has been a move away from a centralized property/accounting
system to a Web-based property management system that keeps track of everything from purchase orders to contractor credentials.
Yardi Software allows users to combine accounting and property management data into a single database. Since the system
is Web-based, anyone with access to the Internet can input or receive reports. Our goal is to speed up the reporting process
and improve the information provided. In order to do we have been working to eliminate paperwork and replace it with
electronic files, especially where purchase orders are concerned.
The IT department has implemented cutting edge technology over the past several years. Our network uses state-of-art
technology combining cost savings with efficiency and has room to grow. We are using a traditional high speed VPN in
combination with wireless technology to connect all of our remote sites. This was put into place several years ago and
allows THA to deliver a wide range of technologies out to our remote sites. To further reduce communication costs and
improve services we centralized all telephone and faxing services through the main office. This was accomplished by
implementing VOIP for telephone service and RightFax centralized fax server for faxes. Cost savings are realized through
not only the reduction in equipment and support, but also the consolidation of necessary phone circuits for these services.
We have also improved productivity by providing employees unified messaging with email, voice mail and fax all within MS
Outlook without leaving their desk. The Phone system is reliable and capable of providing the necessary management reports
for tracking customer support which a few years ago was nonexistent. Customer service now sees the calls waiting to be
answered and management can see in real time who is taking the calls.
Our servers are stable; in particular the email system is now reliable and more resistant to SPAM and viruses. We receive
over 2,000,000 (2 MILLION) emails a month; all are filtered/scanned for SPAM and viruses before delivering to the user. In
the effort to provide a stable reliable environment additional servers were added to the mix.
As we continue to add more technology it requires more horsepower on the back end. We continually analyze the load on all
systems to ensure that we have adequate resources to meet the demand. With the implementation of “site based management”
and additional properties the IT department has experienced an unforeseen strain. Now half of our user base is located at
the remote sites and requires additional time traveling between sites. We are still providing top level support.
Data integrity is of up most importance with any information system. In the past employees had no accountability for the
data put into the system, which has changed. I believe THA has the most accurate data it has ever had in the history of the